uber safety report

If we want to end sexual violence in one generation, we need more data, and more companies willing to step up and be accountable.”, —Ebony Tucker, Executive Director, RALIANCE, “As an advocate who has been working in the movement to end sexual violence for the past 20 years, I welcome this unprecedented report. Uber released its first safety report yesterday looking at two years of data and, while the practice of using ride-hailing apps is mostly safe, there are some alarming figures to be aware of. Uber has taken a data-driven and transparent approach that will help provide a deeper understanding of road safety and how cities move.”, —Jonathan Adkins, Executive Director, Governors Highway Safety Association. … To that end, we’re teaming up with RALIANCE, a national partnership dedicated to ending sexual violence in one generation, to establish. with the National Sexual Violence Resource Center and the Urban Institute to create this much-needed classification system—and we made it open source so that other companies can use it to improve safety for their own customers. In the United States alone, more than 45 rides on Uber happen every second. You can do so in a variety of ways, including: in-app, via our Critical Safety Line, and on the web. We call on other companies to follow Uber’s lead by partnering with anti-violence organizations and releasing their own reports.”, —Cindy Southworth, Executive Director, National Network to End Domestic Violence, “Sexual violence affects everyone in every industry. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report. • 0.0003% of trips had a report of a critical safety incident,1 which are the incidents referenced in this report. Q: How does this data compare to other forms of transportation? 79 percent said safety is a factor in deciding between the two. This classification system will allow companies and organizations to not only track reports effectively, but to make this important data public and share best practices that make everyone safer. Keeping this information in the dark doesn’t make anyone safer. In fact, they made the intentional decision to be overinclusive, capturing data by accepting every report at face value.”, —Karen Baker, CEO, National Sexual Violence Resource Center, “We are proud to have partnered with Uber on a number of road safety initiatives and are pleased to see its continued investment in this space. But when it comes to the person behind the wheel, women riders want women drivers. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report (source). Q: What are new steps Uber will take to improve safety? The report says the company received nearly 6,000 reports of sexual assaults over 2017 and 2018. Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. We’re committed to finding a way to share the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. We want you to feel safe riding with Uber as our communities start to move again. We’re rolling out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber before their trip is even over. In some countries, we’re testing a feature to give drivers and riders the option to securely record audio during their trip as a safety precaution. The moment is now for companies to confront it, count it, and work together to end it. The topic was broad: how could Uber—with nearly four million trips happening every day in the US alone—become the safest ridesharing app in the world? Sexual violence in particular has been a challenge for Uber as well as rivals including Lyft Inc. and China’s Didi Chuxing Technology Co., prompting heightened pressure from lawmakers, advocacy groups and customers to address the problem. It represents the latest in a series of actions Uber has taken to continually improve the safety of our platform for all who use it. That’s why we partnered with the National Sexual Violence Resource Center to create a classification system. Uber has released its first-ever safety report, which revealed a high number of sexual assaults that were reported by riders between 2017 and 2018. Uber emphasized that these incidents constituted only 0.0003% of the 2.3 billion rides during this period and said nearly all of them ended without any safety issue. We’re pleased that Uber has not only voluntarily taken this step, but is also partnering with us to establish RALIANCE Business, a resource center that can help companies and organizations measure, respond to, and prevent sexual violence. This report brings hard data to bear in order to drive accountability and improve safety for Uber and the entire industry. Uber has for the first time in its history released a comprehensive safety report about its rides in the US spanning the full length of 2018 and part of 2017. Yet when collecting data for that portion of our report, we found there was no uniform industry standard for counting and categorizing those types of incidents. As someone who has prosecuted sex crimes and worked on these issues for more than 25 years, I can tell you that a new approach is sorely needed. Bringing this issue it into the light, counting it consistently, and publicly sharing data is a gamechanger and something we don’t see very often. Data is sparse and definitions of sexual assault can vary by jurisdiction. Nonconsensual touching was the most prevalent type of sexual assault that occurred during or in conjunction with Uber trips during the two-year period, according to data compiled by Uber, with 1,560 reported incidents last year. SAN FRANCISCO (AP) — Uber, as part of a long anticipated safety report, revealed that more than 3,000 sexual assaults were reported during its U.S. rides in 2018.. That figure includes 235 rapes across the company’s 1.3 billion rides last year. That’s why we’re introducing our new Door-to-Door Safety Standard. Uber identified five categories of sexual assault, including nonconsensual touching and kissing. How driver screening works Uber is now Clorox clean A new Uber safety report reveals nearly 6,000 sexual assault incidentswere alleged between 2017 and 2018. And because we have one of the best technology teams in the world focused on safety, we’ve also added new safety features like our In-App Emergency Button, more rigorous background checks that continuously look for new criminal offenses, and technology that allows us to check in with customers if we detect a potential crash or unexpected long stop during a trip. It was clear from this conversation that successfully achieving that mission required a deeper understanding of the toughest issues we face as a company, listening to the specific concerns and experiences shared by drivers and riders, and a close examination of how our technology could help us keep people safe. We encourage riders and drivers to report any safety issue- big or small- to Uber because this information helps us maintain and enhance the safety of our platform. In its 84-page report, Uber said 99.9% of its rides ended without any safety reports and that the remaining 0.1% mostly detailed minor safety issues, like harsh braking. In fact, more than 99.9% of trips end with no safety issue at all. Almost all of them — 92% — were riders. As we see from the Uber Safety Report, the incident of accidents and sexual assault are minuscule. All potential safety-related reports are Q: Why should people feel safe riding or driving with Uber after seeing these numbers? Uber announced more than a year ago that it would release a safety study. Uber is fully committed to unprecedented accountability and action on safety. In 2018, nine people were murdered, while 58 died in Uber-related crashes. less-severe safety issues such as complaints of harsh braking or a verbal argument. In order to improve something, you have to measure it. We’ve also pioneered many industry-leading safety features such as, continuous background screenings of drivers, We encourage riders and drivers to report any safety issue- big or small- to Uber because this information helps us maintain and enhance the safety of our platform. Nearly two years ago, Uber CEO Dara Khosrowshahi convened a dozen of the company’s top executives in a room to discuss an important issue: the safety of drivers and riders. The National Sexual Violence Resource Center reviewed how we applied the taxonomy to our incident data and The Chertoff Group, a firm with security and risk management expertise, evaluated our process. : a new resource center that will be dedicated to helping public and private sector leaders adopt consistent, evidence-based standards and strategies to improve how they measure, respond to, and prevent sexual violence that may occur in the workplace or within business operations. We are partnering with RAINN, the nation’s largest sexual violence organization, to design and implement this program. Voluntarily publishing a report that discusses these difficult safety issues is not easy. While no form of transportation can ever be 100% safe, we’re continuously working to do more and do better on safety. In addition to the many policy improvements, stronger background checks and dozens of features we have rolled out over the last few years, we are committing to additional actions today: Prior to this effort, there was no uniform industry standard to count reports of sexual assault consistently. In the safety report, Uber said 464 people were raped while using its services in 2017 and 2018. As I wrap this up, I want to say that most passengers are great. This form is for people without Uber accounts to report serious incidents about a driver or vehicle on the Uber platform, such as: - Car accidents - Unsafe driving - Verbal or physical altercations - Inappropriate physical contact If you have an Uber account and requested the trip, please select your issue from the list below. Uber Intercity has been helping people travel without compromising on safety and convenience. We’re constantly pushing to do more on safety. By releasing this data publicly, Uber is confronting these challenging issues head-on rather than shying away from or minimizing the numbers. Lyft, the second-largest ride-hailing service in the U.S., has also said it would release a … In fact, more than 99.9% of trips end with no safety issue at all. The San Francisco-based ride-hailing company voluntarily released the information, among other data, in its first-ever safety report on Thursday. In a report released Thursday, Uber voluntarily disclosed the first comprehensive review of safety issues involving its ride service. Uber's report responds to criticism, and lawsuits, regarding safety in ride-hailing. This includes traffic fatalities, fatal physical assaults and sexual assault. We’re also committed to sharing the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. In 2020, Uber will expand sexual misconduct and assault education to all US drivers. By sharing hard data, we can hold ourselves accountable and share best practices with other companies for the benefit of everyone. Uber Technologies Inc. said it received 5,981 reports of sexual assault involving U.S. passengers or drivers during 2017 and 2018, underscoring the risk that has been a chief criticism of ride-hailing companies around the world. Uber has disclosed that 3,000 sexual assaults were reported on its U.S. rides last year, the first time it has revealed the scale of the safety problem that exists at ride-hailing companies. And, most importantly, by bringing hard data to bear, we can make every trip safer for drivers and riders alike. Photograph by Josh Edelson/AFP via Getty Images Uber Technologies … This Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, processes, and data related to reports of the most critical safety incidents on our platform. The data in this report shows that serious safety incidents are exceedingly rare. There was a 3.7% uptick in the total number of reported sexual assault incidents, to 3,045 in 2018 from 2,936 in 2017. We believe it’s time for a new approach. Less than one. Delivering Holiday Cheer With Uber Connect, We use cookies to provide a personalised, secure experience for users. Since Uber released its first ever safety report on Dec. 5, the media has raised alarms for the 5,981 instances of sexual assault included in the document. But we do know that every form of transportation is impacted by these issues. We believe Uber is one of the safest ways to get from A to B. Get help with your Uber account, a recent trip, or browse through frequently asked questions. The vast majority of the reports that Uber receives are not safety related at all. The safety report also revealed there were 97 fatal crashes reported in relation to the Uber app, 107 people died over the last two years in those crashes. Of course, this is more than an “Uber thing.” Safety should never be proprietary, and it’s our intention to make an impact well beyond our own company, encouraging others to be more transparent with their data and to share best practices that can make everyone safer. In addition, Uber rescreens drivers every year¹ and uses technology to look for issues in between. Uber’s US Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, its processes, and data related to the reports of the most serious safety incidents occurring on our platform. You can do so in a variety of ways, including: in-app, via our Critical Safety Line, and. LONDON -- Uber says it received nearly 6,000 reports of sexual assault from both riders and drivers across the United States in 2017 and 2018. Most companies don’t talk about these hard issues, and they don’t share data about serious safety incidents that impact all companies because it can invite negative attention. San Francisco (CNN Business) Uber released its highly-anticipated safety report on Thursday revealing, among other details, that it received 5,981 reports of sexual assault in 2017 and 2018. However, the number of trips on the Uber app also rose year-over-year by 30%. Powered by Uber’s innovative technology, encouraging shared responsibility and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform. Uber Says 3,045 Sexual Assaults Were Reported in U.S. Q: How do I report incidents like this to Uber? What began that day was a 21-month effort that has included a review of hundreds of thousands of customer support requests; a complete rethink of how we categorize the most serious safety incidents that happen during Uber trips; an overhaul of how we train our support staff; and an even bigger investment in cutting-edge safety technology. We’re rolling out new features that allow riders to verify their driver with a secure PIN code, send a text message directly to 911 operators, and report safety incidents to Uber even before their trip is over. In my driving career, with over 26,000 rides, the number of people who statistically should have assaulted me is .78 people. There were 515 incidents of rape or attempted rape in 2018. It’s difficult to make direct comparisons because organizations don’t proactively report like this. But we feel it’s time for a new approach. At that scale, we are not immune to society’s most serious safety challenges, including sexual assault. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report (, We believe Uber is one of the safest ways to get from A to B. Q: Why should we trust that these numbers are accurate? Efforts like this embolden our work for a safer future. 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